Any complaints and refunds will be dealt with on a case by case basis and will be at our discretion.
Please note that goods/products may only be replaced/refunded/credited if the complaint is made within 48 hours of receipt, this must be made by telephone or e-mail, we will not be liable for any complaint made out side of this time. If the goods/products we delivered are not what you ordered or are damaged or defective, or the delivery is of an incorrect quantity, we shall bear no liability to you unless you notify us of the problem within 48 hours of the delivery of the products in question.
If a refund is agreed Blomster Designs will issue a refund within 7-10 business days of receiving your returned goods. If flowers are disposed without photographic evidence any remedy will be discretionary. The burden is with the sender to inform the recipient of the delivery of flowers, if the flowers are left in a safe place at the discretion with the courier we are not liable thereafter for the safe receipt of the goods.
Any item returned, must be in it's original manufacturer's packaging and be suitably protected to ensure that we can re-sell the item/s. If the product/s or original manufacturer's packaging is/are returned in a damaged condition, we may be unable to re-sell it/them, so a full refund may not be available, although a credit may be available at the discretion of Blomster Designs. Please note that unfortunately, we are unable to issue a refund for Ester & Erik Candles as we are unable to re-sell them, as they can warp once cut from the frame, so a full refund may not be available, although a credit may be available at the discretion of Blomster Designs.
We will endeavour to redeliver if goods are returned. If, following a second delivery attempt, we are still unable to deliver to the recipient, through no fault of our own, we are regrettably unable to offer a refund or complimentary re-delivery. Any remedy will be discretionary. If we cannot get in contact with the recipient or the customer, through no fault of our own or the customer does not contact us, we cannot be held responsible for non delivery if we have tried all possible methods to fulfil the order and regrettably a refund/replacement cannot be given. Any remedy will be discretionary. Blomster Designs are not responsible for any order where the recipient refuses to accept the item. We will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.
Any voucher issued by Blomster Designs will bear no monetary value and may be subject to change. Vouchers may be revoked or altered at any time at the company’s discretion. For the use of vouchers only, there is a minimum order value of £25.00. Vouchers entered for orders below this value will not be accepted and no sum will be deducted from the total value at checkout .
In the event of errors in the order such as the wrong message card we do not offer a full refund as the recipient has received the flowers which are the value of the order. We believe in being fair and reasonable in circumstances like this and a customer care team member will always request to call the recipient to apologise & read out the message. These rare errors do happen as our florists are only human. We may also offer a voucher as a further form of an apology to the customer.
By making a purchase from Blomster Designs, you are not entering into any contract that guarantees a specific time for deliveries between times stated. At peak times we reserve the right to extend delivery times. During peak periods, if we miss the specified delivery date but still deliver the order you will not be entitled to a full refund. Any remedy will be discretionary.