Please note that goods/products may only be replaced/refunded/credited if the complaint is made within 48 hours of receipt, this must be made by telephone or by e-mail, we will not be liable for any complaint outside of this time.


If the goods/products we delivered are not what you ordered or are damaged or are defective or the delivery is of the incorrect quantity, we shall bear no liability to you unless you notify us of the problem within 48 hours of the delivery of the products in question.


Any complaints and refunds will be dealt with on a case by case basis and will be at our discretion.


If a refund is agreed, Blomster Designs will issue a refund within 7-10 business days of receiving your returned goods.


Any item returned must be in its original manufacturer’s packaging and be suitably protected to ensure that we can re-sell the item/s. If the product/s or original manufacturer’s packaging is/are returned in a damaged condition, we may be unable to re-sell it/them, so a full refund may not be available, although a credit may be available at the discretion of Blomster Designs.


Please note that we are unable to exchange or issue a refund for Ester & Erik candles as we are unable to re-sell them, once cut from the frame. At the discretion of Blomster Designs a credit may be available.


If a delivery is unsuccessful, a further attempt will be made. If still unsuccessful, there may be additional delays and delivery charges. Blomster Designs will not bear any liability for the effect of them being late. Any remedy will be discretionary. If an order is undelivered because the wrong details have been provided or refused, we reserve the right to refund only the items ordered, but not the shipping charges.


Any voucher issued by Blomster Designs will bear no monetary value and may be subject to change. Vouchers may be revoked or altered at any time at the company’s discretion.


By making a purchase from Blomster Designs you are not entering into any contract that guarantees a specific time for deliveries between stated times. At peak times we reserve the right to extend delivery times. During peak periods, if we miss the specified delivery date, but still deliver the order, you will not be entitled to a full refund. Any remedy will be discretionary.